Our Approach
OUR "CONSUMER CENTRIC PROCESS"
As an online marketplace, we at Home Utility assure and ensure that all our customers are protected. We take all efforts to make customers time in our e-marketplace a worthwhile experience when shopping with us. We follow the best practices in delivering customer satisfaction which is our paramount policy by addressing 360° and making sure that all functions well to deliver 100% customer expectations.

As the name (Home Utility) implies, our products caters to varied purposes for day to day home tasks giving the best in terms of quality and feasibility. Home Utility allows customers to view products, choose from colors options, utilize the combo offers and easily buy in a secure and safe way online with huge lucrative discounts on the final sale price. Home Utility brings in the home utility essentials directly from the factory thus assuring world class quality and swift delivery.

Our 360° process gives us the advantage to address the following points: 
* Selling guaranteed products by delivering quality product 
* Easy payments by incorporating a trustworthy payment options
* Swift customer support through our shopper centric approach
Privacy Policy
homeutility.in is the ecommerce arm of Celebrations, a firm registered in Tamil Nadu having its operations from Coimbatore 641041. We advice our shoppers to read our privacy policy and understand our modus operandi in dealing with all information collected by us from you in the process of buying our products from this website.

The data collected from you is currently limited but not restricted to 
* Name
* Mailing address
* Email
* Contact Phone Numbers
* Credit/Debit Card
* Any other registration details
What we do?
We use this data for only one reason. I.e., "To Serve you Better/Faster/Safer"
All important details like credit/debit card, bank account will not be at anytime viewed/used/shared with anybody at anytime as we are a total "customer centric enterprise". Only address and relevant contact details would be shard with our reliable logistics partners for the purpose of shipment from our place.
Updates and copyrights:
Any policy related updates will be added to this column as and when required. Hence please be informed to read them if not regularly but on occasional basis. All information in this website is the sole copyright of Celebrations.
Cancellation & Returns
While, we try to ship out every order that has been successfully placed with Home Utility, there are some situations in which we may have to cancel orders. Some of the situations that may result in your order being cancelled include (but not limited to):

* Product no longer available with us or temporarily out of stock. 
* Limitations on quantities available for purchase.
* Inaccuracies or errors in product or pricing or promotion information.
* Problems identified by our credit and fraud avoidance department.
* Inaccurate or insufficient address.
* Non-serviceable locations.

At times we may also require additional verifications or information before accepting any order. We will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order. If your order is cancelled after your payment has been done, the charged amount will be refunded to you as soon as we can. 
Cancellations
In case we receive a cancellation notice from you within 24 hours of placing the order and the order has not been processed by us, we will be more than happy to cancel the order and refund the entire amount to you. We will not be able to cancel those orders that have already been processed and shipped out by us.
Returns
At Home Utility, we believe that customer satisfaction is key; therefore we stand behind all products bought at our site. 
If you receive a product which is not as per the specifications ordered by you i.e.

* wrong color,
* wrong quantity,
* defective,
* damaged, Or
* Significantly different from the description given by us.

"You are completely protected". Home Utility offers a 7 day return guarantee for all such items. We will also not be able to accept the return if product. 

* Is used/worn or altered 
* Exhibits physical damage to the box or to the product.
* Is returned without original packaging and accessories.

Email: celebrations.ecommerce@gmail.com with complete details such as order no, product name along with the issue.
Shipping Policy
Our Shipping Policy
Home Utility promises to provide you with a best-in-class shopping experience at every step of the way. We assure you that all due precautions are taken so that your package reaches you intact. We take pride in delivering on time, every time!! If you have shopped with us earlier, we are of course confident that you already vouch for us!
How long will it take for orders to arrive
An estimated delivery time is displayed on all the product listing pages. On placing your order, you will receive an Email containing a summary of the order and also the estimated delivery time to your location.

Sometimes, delivery may take longer due to bad weather, delays due to political disruptions and other unforeseen circumstances. In such cases, we will proactively reach out to you. Please check your Emails and SMS regularly for such updates. For Towns -Non Metros, Cities usually your order should reach your doorstep within 7-8 business days from the time it was confirmed with us. In few locations, the delivery may take longer, depending on the accessibility of your location by our logistics partners.
Are there any Shipping Charges?
Home Utility offers absolutely free shipping on all products in India.
I am going out of Town. Can you expedite my delivery?
We at Home Utility take immense pride in being lightening fast. The current logistics infrastructure in India today doesn't allow us to expedite further at this time.
Terms and Conditions
"Home Utility" means the online shopping platform www.homeutility.in (site/website) and the services provided by it owned and operated by Celebrations which provides a venue / platform to the Users of Celebrations to buy the products listed on Home Utility.in. The name "Celebrations" and "Home Utility" will be used interchangeably to avoid any misunderstanding in this Terms and Conditions.
When you visit Home Utility or send emails to us or give us your feedback, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on Home Utility You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

Celebrations has made this service available to use as a matter of convenience for its users by launching an e commerce platform under the name HomeUtility.in. Home Utility also disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose. Our 30 day warranty on our products comply with "Conditions Apply".

In a credit/debit card transaction, you must use a credit /debit card that is issued in the name of the User. Home Utility will not be liable for any credit/debit card fraud because of the card being used fraudulently. The liability to use a credit/debit card or a net banking transaction fraudulently will be on the User and the onus to 'prove otherwise' shall be exclusively on the User.

Any request for cancellation of orders will be entertained only if Emailed to celebrations.ecommerce@gmail.com. In the event that a non-delivery occurs on account of a mistake by you (i.e. wrong name or address) any extra cost incurred by Home Utility for re-delivery shall be claimed from the customer placing the order.

The logo/image of Home Utility on the homepage of the websites , mobile site or applications & other pages and as used in the communication to the User is registered by Celebrations and cannot be used or communicated or distributed without the specific and written permission of Celebrations. Celebrations may at any time make changes or modify the website, its contents, the policies and terms and conditions including the privacy policy, shipping policy, return policy without any prior notice and it may do so with no prior permissions from users of the site or service 
Payment Policy
Payment is an integral part of online shopping experience. We believe in providing our customers choices, convenience, and trusted/secured payment options.
Thus at Home Utility We accept all prepaid payment options such as all the major Credit Cards, Debit Cards, ATM cards, and Netbanking. We also offer industry-leading solution for COD (for Coimbatore customers).
You should be having any question or concerns on our prepaid or COD payment options, please do not hesitate to contact us at celebrations.ecommerce@gmail.com
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