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While, we try to ship out every order that has been successfully placed with HomeUtility, there are some situations in which we may have to cancel orders. Some of the situations that may result in your order being cancelled include (but not limited to):

  • Product no longer available with us or temporarily out of stock.
  • Limitations on quantities available for purchase.
  • Inaccuracies or errors in product or pricing or promotion information.
  • Problems identified by our credit and fraud avoidance department.
  • Inaccurate or insufficient address.
  • Non-serviceable locations.

At times we may also require additional verifications or information before accepting any order. We will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order. If your order is cancelled after your payment has been done, the charged amount will be refunded to you as soon as we can.

Cancellations

In case we receive a cancellation notice from you within 24 hours of placing the order and the order has not been processed by us, we will be more than happy to cancel the order and refund the entire amount to you. We will not be able to cancel those orders that have already been processed and shipped out by us.

Returns

At HomeUtility, we believe that customer satisfaction is key; therefore we stand behind all products bought at our site.

If you receive a product which is not as per the specifications ordered by you i.e.

  • wrong color,
  • wrong quantity,
  • defective,
  • damaged, Or
  • Significantly different from the description given by us.

"You are completely protected". HomeUtility offers a 7 day return guarantee for all such items.

We will also not be able to accept the return if product.

  • Is used/worn or altered
  • Exhibits physical damage to the box or to the product.
  • Is returned without original packaging and accessories.

Email: care@homeutility.in with complete details such as order no, product name along with the issue.